Service / Support Animal & Airline Policies

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therapetic

Requirements to Travel on an Airplane with a Service / Support Animal?

Flying with a psychiatric service dog (PSD) or a support animal, especially for the first time, may be a nerve-racking process. Our goal is to help reduce your stress with your psychiatric service dog (PSD) or support animal, you are always entitled to pre-boarding if you meet the check-in requirements at least 48-hours prior to your flight and notify the gate agent of your intention to preboard by arriving to airport 2 hours before your flight.

You are required to provide 48 hours notice of your intention to travel with a psychiatric service dog or support animal. For flights longer than 8 hours, the Service Animal Relief Form must be filled out and submitted too.

U.S. Department of Transportation (DOT) and Airline Policies (Updated on April 1, 2021)
 Major U.S. Airlines Airline Partners Special Instructions Animal Limits Contact Information
Air CanadaAir Canada Emotional Support Animal ESA Service Dog Letters Fly with Pet TheraPetic Complete Air Canada Service Animal Form and submit to Air Canada Medical Assistance Desk at least 48 hours prior to departure Limit Two (2) Dogs per Person (888) 247-2262
Alaska Airlines SkyWest AirlinesSkywest Airlines Emotional Support Animal ESA Service Dog Letters Fly with Pet TheraPetic Submit the DOT Service Animal Form to ONLINE PORTAL at least 48 hours prior to departure Limit Two (2) Dogs per Person (800) 503-0101
Allegiant AirAllegiant Air Emotional Support Animal ESA Service Dog Letters Fly with Pet TheraPetic Email the completed DOT form to ACAA@Allegiantair.com at least 48 hours prior to departure Limit Two (2) Dogs per Person (702) 505-8888
American AirlinesAmerican Airlines Emotional Support Animal ESA Service Dog Letters Fly with Pet TheraPetic

EnvoyEnvoy Airlines Emotional Support Animal ESA Service Dog Letters Fly with Pet TheraPeticExpressJetExpressJet Emotional Support Animal ESA Service Dog Letters Fly with Pet TheraPeticSkyWest AirlinesSkywest Airlines Emotional Support Animal ESA Service Dog Letters Fly with Pet TheraPetic

 Submit the DOT Service Animal Form to ONLINE PORTAL at least 48 hours prior to departure Limit Two (2) Dogs per Person (800) 237-7976

Sacdesk.sro@aa.com
Atlas AirAtlas Air Emotional Support Animal ESA Service Dog Letters Fly with Pet TheraPetic (800) 503-01011
Delta Airlines

ExpressJetExpressJet Emotional Support Animal ESA Service Dog Letters Fly with Pet TheraPeticSkyWest AirlinesSkywest Airlines Emotional Support Animal ESA Service Dog Letters Fly with Pet TheraPetic

 Submit this DOT Form to  Accessibility Service Request Form located in MY TRIPS PORTAL at least 48 prior to departure Limit Two (2) Dogs per Person (404) 209-3434
Frontier Airlines
Frontier Airlines Emotional Support Animal ESA Service Dog Letters Fly with Pet TheraPetic 		Submit DOT Form to ONLINE PORTAL at least 48 prior to departure Limit Two (2) Dogs per Person (801) 401-9004

Hawaiian Airlines

 Submit DOT Form to ONLINE PORTAL (Request Page) at least 48 hours prior to departure Limit One (1) Dog per Person

(800) 367-5320

Jet Blue

 Submit DOT Form to ONLINE PORTAL at least 48 hours prior to departure Limit Two (2) Dogs per Person (800) 538-2583

Southwest AirlinesSouthwest Airlines Emotional Support Animal ESA Service Dog Letters Fly with Pet TheraPetic

 Must present a DOT Form dated after the purchase of a ticket at the check-in counter or gate on the day of travel. Limit Two (2) Dogs per Person (800) 435-9792

Spirit AirlinesSpirit Emotional Support Animal ESA Service Dog Letters Fly with Pet TheraPetic

 Submit DOT Form to ONLINE PORTAL at least 48 hours prior to departure Limit Two (2) Dogs per Person (801) 401-2222
United AirlinesUnited Airlines Emotional Support Animal ESA Service Dog Letters Fly with Pet TheraPetic

ExpressJetExpressJet Emotional Support Animal ESA Service Dog Letters Fly with Pet TheraPeticSkyWest AirlinesSkywest Airlines Emotional Support Animal ESA Service Dog Letters Fly with Pet TheraPetic

Submit DOT Form to United Accessibility Desk at least 48 hours prior to departure

 Limit Two (2) Dogs per Person

(800) 228-2744

Virgin AmericaVirgin America Emotional Support Animal ESA Service Dog Letters Fly with Pet TheraPetic
For US Travel: DOT Form is Required at Checking
For UK Travel: read the requirements in the PETS (the Pet Travel Scheme and Guide and Assistance Dogs
 Limit One (1) Dog per Person

(877) 359-8474
WestJetWestJet West Jet Emotional Support Animal ESA Service Dog Letters Fly with Pet TheraPetic
Submit three forms be printed, completed, and emailed to SpecialCareDesk@westjet.com no later than 48 hours before departure:
1. Confirmation of animal training – to be signed by the owner/trainer of the animal.
2. Medical/mental health professional.
3. Veterinary health – to be signed by the animal’s veterinarian.
 Limit One (1) Dog per Person

(866) 693-7853

SpecialCareDesk@westjet.com

For flights longer than 8 hours, the Service Animal Relief Form must be filled out and submitted with the DOT Form.

When traveling with a psychiatric service dog (PSD) or support animal, you are not permitted to sit in an emergency exit row. No animals are allowed to occupy seats that are designed for passengers. Please understand that with larger service animals or passengers with multiple service animals, the airline may need to re-accommodate you if the animal encroaches on other passengers or extends into aisles, which would be a violation of airline policies and federal laws.

All of the above specific criteria must be provided to accept your psychiatric service dog or support animal for travel in the passenger cabin. When traveling in the cabin, animal must fit on your lap, at your feet or under your seat. For security reasons, service animals cannot block any aisle or emergency exit. Service animals must be clean, well behaved and under your control at all times. If the animal is too large, it will need to be checked and travel in a kennel.

Always contact your airline at least 48 prior to your departure time to allow the airline to make the appropriate accommodation to travel with your psychiatric service dog (PSD) or support animal.

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